Big News from ZampleBox
Broken bottles. Menus listing bottles you did not get. Tracking numbers that sat still for two days after your box shipped. Missing or incorrect add-ons. If any of that ever happened to you, this announcement was for you.
Keeping members happy is a big deal to us, so we stepped up our game. Over a couple of months, we moved our operation to a new fulfillment partner in the United States, a large, established distributor. Here is what we said the change would bring, and how shipping works in the Zamplebox Club today.
Short version: The move was all about reliability: accurate tracking and menus, fewer delays, more stock and faster help with damaged bottles. Today, boxes ship from Vista, California, and members manage every box from the club dashboard.
What the new fulfillment center changed
More reliable shipments
When a box showed as shipped, it had actually shipped. Tracking became more accurate, and boxes went out faster.
Accurate menus
Each box came with a menu of the bottles inside. The new system was built to make sure that menu matched what you actually received, so no more mix-ups.
Fewer delays
Things go wrong sometimes, but with the new partner, they went wrong a lot less often. The goal was to get every box packed and on its way as quickly as possible.
Way more inventory
ZampleBox had grown into a big community, and the new space meant we could stock even more of the e-juices members loved.
Extra care for damaged bottles
Bottles can still break in transit. With the new setup, we could take care of affected members faster and keep track of what was breaking, so we could let our juice partners know.
A few bumps along the way
A move this big rarely goes perfectly, so we asked members for a little patience over those couple of months. We were sending a huge amount of e-juice to the new center, and some boxes could run slightly late during the switch.
We expected to be up and running with our new partner quickly. This post was our heads-up, so nobody was caught off guard.
How shipping works today
The Zamplebox Club has grown a lot since then. Here is what members can count on now:
- Boxes ship from Vista, California, to US addresses, for adults 21 and over only.
- Under the PACT Act, carriers require an adult signature on vape deliveries, so plan to be available when your box arrives.
- Before your box ships, you can swap or remove bottles, mark a flavor as never send, and add extras to your next box, the feature that replaced the old add-ons.
- From the club dashboard, you can also change your date, ship now, skip a month or pause.
- Every pick comes with a short reason, so you know why each bottle is in your box.
If something arrives damaged or not as expected, email [email protected] or open a ticket at our help desk. Delivery details are on our shipping page, and new members can read how the Zamplebox Club works.
Ready to build a box? Start at the Zamplebox Club, where boxes start at $23.99 a month.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. For adults 21+ only.